They apologized about the collections issue but said there wasnt anything they could do. They told me the one who handled my account left the company, someone was on maternity leave, and somehow it all slipped through the cracks. CLEARLY this is after the 30 day move out date, so why was this mishandled? Why didnt they contact me prior to it going into collections? The letter I received was drawn up on 7/15/18 and the letter that I received in the mail was post marked for 8/16/18. How was I supposed to know if I wasnt contacted, couldnt log into the resident portal, or receive a letter in a timely fashion? So whenever I called they told me that there wasnt anything they could do as I signed my agreement and I missed my 30 day window. They did NOT email prior to my account going to collections, nor did I receive a letter in the mail until TWO days after my move out month date agreement was up. I was told that I would be contacted if I owed any rent or money. They acknowledged that there was a known issue and they were changing website providers. To make things worse, after I moved out, I ASKED whenever I turned my keys in do I owe anything? Their response was no after checking and I LET THEM KNOW that the resident portal wouldnt let me log in. I also let them know about this issue upon my move out date. They tried to say it was due to indoor plants? I had none. The apartment had mold/mildew on the walls that started appearing three or four months after I moved in. This was not a convenient option for me, as I was driving to and from Crossville, Tennessee daily and my work schedule permitted me to arrive home as late as 1 am. I was advised by the office to get the courtesy officer to walk me home and park at the bottom of the complex alllll the way to my apartment, which was the very back of the lot. Multiple residents have no where to park daily, and this was a rather large inconvenience living at the very back of the lot. Whats the point of paying for monthly pest control when the pests are out of hand?ĭuring my stay they also tried to ticket me a $50 dollar parking fine for parking on the curb even though there isnt enough parking spaces for their residents or guests. Nothing ever seemed to ever change with pests. I dealt with numerous spiders and wasps, spent my own money on bug spray, and I complained to the apartment complex multiple times. Have a good day.įirst of all, this is an overpriced apartment complex and their pest control is crappy. I promise you I went to the office and complained as well. Way to go acknowledging the issue I even stated. My issue is that there was a break down in communication TO ME causing it to go to collections. To the owner or whomever responded to me, I clearly know that you have to pay rent. Stop by our leasing center today for a personal tour and more information on your new home at Evergreen at The Bluffs. Select apartment homes include hardwood style plank flooring, and frieze carpeting.Įxperience the difference by living at a Pegasus Residential community. Other in-home amenities include spacious walk-in closets, hunter ceiling fans, 9 foot ceilings, designer inspired cabinetry with brush nickel pulls and the option of either a patio, balcony or oversized living room. The Knoxville apartments include a full size washer and dryer, a gourmet inspired kitchen with granite looking countertops, a breakfast bar, and all black whirlpool appliances including a refrigerator with ice maker, over the range microwave, dishwasher, and garbage disposal. The apartments at Evergreen at The Bluffs are richly appointed with amenities and finishes designed with your comfort in mind. Detached garages and storage units are also available. Residents also enjoy our Pegasus PERKS merchant discount program and community events such as "Breakfast on the Go!" and "Yappy Hour". Our convenient Knoxville location allows our residents to be within just 10 minutes of exciting Downtown Knoxville, West Knoxville, Fountain City, and The University of Tennessee yet in a quiet, serene setting.Įvergreen at The Bluffs, a pet friendly apartment community in Knoxville features an elegant resident clubhouse, Internet café with complimentary Wi-Fi, cappuccino bar, a state-of the art 24 hour fitness center, and a sun dappled resort style swimming pool. ![]() The luxurious apartments at Evergreen at The Bluffs are centrally located only 1.5 miles from I-75 in North Knoxville's Powell community. Knoxville's highest rated luxury apartment community, Evergreen at The Bluffs is now leasing!
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